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I did not have to use the actual service of AAA drain but I did reach out to schedule an appt. I texted after hours and got an immediate response.
Steve communicated clearly and made time for me the following day.
Steve Gill is amazing! He is kind, professional, thorough, explains everything in detail, and I think perhaps part detective because he does not give up until he figures every last thing out. He came to help us on an emergency basis and he works as though you are the only client and your satisfaction is his only goal.
Steve did an amazing Job today last minute helping my grandma. Great rates! Thank you!!
Stop looking this is who you want.
My rear patio drain was plugged it was a real challange because of multiple rain drain lines and a footing drain line that all tied in together about 4 feet back from the curb,Steve was able to locate with his camera and ground sonar wear all the tees and elbows were. Then it came down to either a broken pipe or roots, he kept working at it until he removed some roots and finally cut through what a relief to see the water run through and know it was roots and not broken since it was all under are concrete RV pad.
Above and beyond!!! service!! Steve arrived when he said he would, explained the problem, and fix, in detail. TOP NOTCH!!
I would give 10 stars, if I could. I called AAA because my bathtub drain was backed up. Austin came out the same day. He did not give up until the problem was fixed. The combination of my funky plumbing and a rather large rat found in the drain gave him a struggle, but he persisted. And he charged me only what I was quoted on the phone. I have no hesitation recommended them and would use them again in a heartbeat!
Steve and Austin are phenomenal, both as professionals and as people. I called about a clogged storm drain and scheduled an appointment a couple days out. To my surprise, Steve called back later in the day and asked if he could squeeze me in on his way home. Great! When they arrived, they went right to work. I thought it was a simple job but when they hit an unexpected snag, Steve was able to diagnose a possible drain design problem based on the age of my house. They quickly got a camera down the pipe and as they described the situation, my heart sank. The problem was much bigger than I could have guessed and I assumed it would require punching a hole in my driveway to fix. Steve was prepared with a referral for the extra work, but he and Austin kept at the pipe for a few more minutes and eureka! They cleared it...in just under an hour so I was only charged the minimum. And they made sure to explain and document everything they saw and measured for future reference. Genuinely five stars. If every business was run like theirs, the world would be a happier place. Thanks!
Our kitchen sink was clogged and our trusted plumber was booked out and suggested Steve at AAA Drain Cleaning. He and his son were able to come out the same day and took care of the issue quickly. Steve also let me know the exact time they would be at my home, and when running a few minutes late texted to let me know, which I appreciated. They were great, friendly, professional and thorough! Will use them again.
Steve and his assistant did a great job. Excellent customer service, and we could not tell that they had cleaned the drains in the wash room- it was so clean. We appreciated their willing to come out at the end of their day. We will definitely use them again.
Steve is top notch. Responsive, efficient, great at his trade and very fair. Cleaned out our rain drain and had rain water flowing to the curb in less than an hour.